+ QUESTIONS, ANSWERED
The things people want to know before they start.
Below are the general questions about how Bossa works. For questions about a specific topic, the relevant page usually has the answer in context.
The service & access
Who can use Bossa?
Bossa serves adults across the UK. You can self-refer directly, with no GP referral needed, and you don't need a diagnosis to start.
Are sessions online or in person?
All of our care is delivered online, so you can be seen from wherever you are, at a time that works for you.
Can I use Bossa alongside my NHS care?
Yes. Many people come to us while still on an NHS waiting list, or alongside existing NHS care, without losing their NHS place. If it's helpful, we can work in a way that complements what you already have.
How do I book an appointment?
You start by signing up through our online form and telling us your availability. There's no need to book a slot yourself. Our team reviews what you've shared, matches you with the right provider, and gets in touch with a selection of available times. Once you choose one, we book you in.
How and when do I pay?
Once your appointment is arranged, we send you a secure payment link to confirm your booking, on a pay-as-you-go basis. Your session is confirmed once payment has been made. If you're using Vitality or WPA, your sessions may be covered by your insurance.
Your care & your records
Will I have to repeat my case to each clinician?
No. Your team shares one record, so everyone involved in your care already knows your history. You tell it once.
Who can see my notes?
Your record is shared across the clinicians involved in your care, so they can work together safely. It is kept confidential and handled in line with our Information Governance Policy. Your data will never be shared with anyone outside of Bossa Health without your explicit consent, except in rare circumstances where there is a serious risk of harm.
Can I change clinician if it's not the right fit?
Yes. The right relationship matters, and if your clinician isn't the right fit, we'll help you move to someone who is. Simply email the support team at support@bossahealth.com and we will find you a new clinician within 24 hours.
Can you provide letters or reports?
Yes, in many cases. If you need a letter or report for your GP, we can provide this free of charge and, with your permission, send it directly to your GP.
If you require any other type of letter or report, there may be an additional fee. We'll always let you know the cost in advance before preparing it.
Medication
Can I get a prescription through Bossa?
Where appropriate, yes. Our psychiatrists and clinical pharmacists, who are independent prescribers, can prescribe and manage medication as part of your care. Prescriptions are sent directly to your pharmacy of choice.
I'm already on medication. Can you take over managing it?
Our clinical pharmacists will review what you're taking, check it's working as well as it can, manage side effects, and adjust where needed, alongside your psychiatrist.
Privacy & safety
Is my information confidential?
Yes. Your information is kept confidential and is only accessible to our internal triage team and the professionals involved in your care. We comply with UK GDPR and will never share your information outside of Bossa Health without your consent, unless there is a serious risk of harm to you or someone else and sharing information is necessary to protect safety. For more information about how we collect, use and protect your data, please see our Privacy Policy.
Can I ask you to delete my personal data?
Yes, in accordance with GDPR, you can request the deletion of your data at any time.
Requests, commonly known as Subject Access Requests (SARs), can be made verbally to your provider, who will escalate it to the appropriate team, or (preferably) via email to the support team at support@bossahealth.com. ​​To learn more about our policy, visit our Information Governance Policy.
How can I report a safeguarding concern?
If you or someone close to you has concerns about your safety or believes you may be at risk of abuse, please contact our support team at support@bossahealth.com.
All safeguarding concerns are handled confidentially and reviewed promptly. Where appropriate, we may contact your GP or recommend external support services. We will always seek your consent before sharing information, unless we have a legal or safeguarding duty to do so without consent.
Practical things
How do I cancel or reschedule an appointment?
You can cancel or reschedule your appointment through our booking platform up to 24 hours before your scheduled session. Cancellations or changes made with less than 24 hours' notice, or missed appointments, will be charged the full session fee. Please refer to our Booking Policy for full details.
Is the first call really free?
Yes. The 15-minute triage call is free, with no obligation to continue. For what everything else costs, see our Pricing page.