Frequently Asked Questions
Do you offer face-to-face services?
No, our services are fully online. Our professionals have extensive experience working remotely and are skilled in adapting their approach to fit your preferences.
Do you offer services for children?
Not at this stage. We currently only serve adult patients.
Do you offer emergency mental health services?
No, we do not offer emergency services. If you need urgent care, contact NHS 111 and select the mental health option. If you are at risk of physical harm, call 999 or visit A&E. For emotional support, you can also contact Samaritans on 116 123. Both helplines are free and operate 24 hours a day.
Do you offer multiple types of therapy approaches?
Yes, our therapists are all certified and have vast experience in different types of therapy, including Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing (EMDR), Acceptance and Commitment Therapy (ACT), Mindfulness-based Cognitive Behavioural Therapy (MbCBT), Integrative therapy. Each of these approaches can be tailored to meet your individual needs.
Can psychologists offer a diagnosis?
Yes, psychologists can offer an initial diagnosis. At Bossa Health, our clinical psychologists are trained to assess and diagnose a wide range of mental health conditions. They use methods such as interviews, behavioural observations, and psychometric testing to identify the underlying causes of a person’s distress. While they provide expert treatment, psychologists do not prescribe medication. Instead, they collaborate with our psychiatrists to ensure comprehensive care.
Do I need a referral to see a psychiatrist?
While a referral letter from your GP is helpful, it is not required. If you do not have a referral letter, your psychiatrist may request additional details when your treatment begins. This helps build a clearer picture of your previous care, which can improve how they support you. You can learn more about the process of transitioning from NHS to private mental health care here.
Do you prescribe medication?
Yes, if necessary. Your psychiatrist will discuss medication options with you and work together to determine the best treatment plan. Note, to be able to get your medication via the NHS, you will need to discuss with your Psychiatrist the best way to proceed. This includes; Shared care agreement A psychiatrist may request your GP to initiate a shared care arrangement once they are confident the prescribed medication is effective. This allows you to receive NHS medication while continuing private care. GP request Alternatively, a private psychiatrist might send a letter to your NHS GP requesting them to prescribe the medication. The GP must ensure that it is safe and appropriate to prescribe, and may also request a copy of your private doctor's treatment plan
How is my personal data used and shared?
At Bossa Health, your personal data is used only by our internal triage team and the professionals involved in your care. We strictly adhere to the UK’s General Data Protection Regulation (GDPR) to ensure your information remains secure. Your data will never be shared with anyone outside of Bossa Health without your explicit consent, except in rare circumstances where there is a serious risk of harm. In cases where there is concern for your safety or the safety of others, we may need to share critical information with third parties, such as healthcare professionals or emergency services, but only the minimum amount of information necessary will be disclosed. This is in line with UK data protection laws, which allow for sharing personal data in emergency situations to prevent serious harm or loss of life. In these situations, it may be more harmful not to share the data than to share it. If you have any concerns about data sharing or need more information, please reach out to our support team.
How can I report a safeguarding concern?
If you or someone close to you has concerns about safety or abuse, you can report these directly to Bossa Health in one of the following ways: 1. Support Team: Email your concerns to support@bossahealth.com. 2. Feedback Form: Submit concerns via our feedback form. All concerns are reviewed by our Clinical Lead confidentially and addressed promptly. If necessary, we will take further steps to ensure your safety, including contacting your GP and/or recommending external support services. (Note: Before contacting the relevant external professionals, it is necessary we obtain your consent, unless there is a legal or safeguarding reason to share information without consent - See section above). Bossa Health is committed to maintaining your well-being and handling all safeguarding matters with care and confidentiality.
Can I ask you to delete my personal data?
Yes, in accordance with GDPR, you can request the deletion of your data at any time. ​ Requests — commonly known as Subject Access Requests (SARs) — can be made verbally to your provider, who will escalate it to the appropriate team, or (preferably) via email to the support team at support@bossahealth.com. ​We will respond to your SAR without undue delay and no later than one month from receipt. of the request. ​To learn more about our policy, visit our Information Governance Policy.
Is pay-per-session the only form of payment?
​At this stage, we only offer pay-per-session payments. However, we plan to introduce monthly subscriptions and package deals in the future to provide more flexible payment options.