+ BOOKING POLICY
Booking Policy
Everything you need to know about booking, paying for and managing your appointments with Bossa Health.
Last updated: July 2026
+ AT A GLANCE
Pay when you book. Payment is taken at the time of booking, or covered by your insurance.
24 hours to cancel or reschedule. Please give at least 24 hours’ notice.
Late or missed sessions. These are charged the full session fee.
More than 15 minutes late. This is treated as a no-show and you’ll need to rebook.
+ BEFORE YOUR APPOINTMENT
Booking and payment
Booking an appointment
To get started, sign up through our online form and let us know your availability. Once you’ve completed the form, our team reviews what you’ve shared, matches you with a provider suited to your needs, and gets in touch with a selection of available times. When you’ve chosen one that works, we’ll book you in.
If you are booking through Vitality and have already chosen a provider on the Vitality Hub, you’ll stay with that provider and won’t be matched with anyone else.
Payment
Once your appointment is arranged, we’ll send you a secure payment link to confirm your booking, on a pay-as-you-go basis. Your session is confirmed once payment has been made.
If you are using Vitality, your sessions are covered by your Vitality insurance. To complete your booking, please provide your membership number and authorisation number.
Cancellations and rescheduling
If you need to cancel or reschedule, please give us at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, and missed appointments, are charged the full session fee.
Late attendance
If you are more than 15 minutes late to your consultation, this is treated as a no-show. The provider will end the session, and a new booking will be required, without reimbursement.
Confirmation
You’ll receive an email confirmation after booking with a secure link to the video call, and a reminder before your session.
+ AFTER YOUR APPOINTMENT
Follow-up and support
Follow-up and GP letters
If a letter needs to be sent to your GP after your consultation, please allow up to 48 hours for us to process and send it.
If you are referred to another of our services, we’ll match you with the right provider within 24 hours, so your care continues without interruption.
Feedback and changing provider
After each consultation, we’ll send you a feedback form so we can monitor your progress and make sure you’re happy with your care.
If at any point the professional you’re seeing doesn’t feel like the right fit, you can tell us through the feedback form or email support@bossahealth.com, and we’ll match you with a new provider within 24 hours.
Technical support
If you run into any technical issues, or have questions during booking or your session, our support team is here to help at support@bossahealth.com.